Shipping & Returns

Last updated: [ May 2026 ]

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O V E R V I E W

This page covers how we ship our products and how we handle returns. If you have a question that isn’t answered here, contact us at support@sunjara.co.nz, we’d rather help directly than leave you guessing.

 

S H I P P I N G   W I T H   I N   N E W Z E A L A N D

We ship using NZ Post

  • Orders placed before 2:00 pm NZST are usually dispatched the same business day.
  • Orders placed after that, or on weekends, are dispatched the next business day.
  • During promotions or holiday periods, dispatch may take a little longer.

Cost

A flat NZD $8.00 for orders up to 1kg, including rural delivery. Free shipping for orders over NZD $100.

For larger orders (over 1kg), we’ll either ship at the same flat rate where possible, or contact you to arrange an alternative if the order is too heavy for standard parcel post.

 

S H I P P I N G   T O   A U S T R A L I A

A flat NZD $25.00 per order. Tracked.

 

I N T E R N A T I O N A L   S H I P P I N G

A flat NZD $45.00 per order. Sent untracked, at your own risk. By placing an international order, you agree to the following:

  • Customs and duties. Any taxes, customs duties, or other charges in your country are your responsibility.
  • Transit risks. We pack carefully, but we can’t take responsibility for items lost or damaged in transit. Claims must be made with the carrier.
  • Returned shipments. If a parcel is returned to us because customs fees weren’t paid, return shipping costs are yours.
  • Unpaid fees. If customs fees or taxes aren’t paid and the parcel is held or destroyed, we can’t issue a refund.

Currently restricted destinations

For operational reasons, we are not currently shipping to the United States, or to Africa, South America, Romania, Israel, Indonesia, or Singapore. This list may change - please contact us if you’re unsure whether we ship to your country.

 

T R A C K I N G

For New Zealand and Australia orders, you’ll receive an email with a tracking link once your order is dispatched.

International orders are sent untracked. We’ll send you a dispatch confirmation when your order leaves us.

 

R E T U R N S

We pack carefully and we want you to be happy with what you receive. If something isn’t right, contact us at support@sunjara.co.nz with your order number, the product, a clear description and photos of the issue.

If a product arrives faulty or damaged

Contact us as soon as you can - ideally within 10 days of receiving your order. Where appropriate, we’ll arrange a replacement or a full refund. We cover return shipping costs for faulty or damaged products.

If your parcel arrives visibly damaged, take a photo before opening it and contact us within 48 hours. This helps us follow up with the courier and replace your order quickly.

If a product doesn’t perform as it should

If a SunJara product fails to do what it’s supposed to do - for example soothe a minor burn or rash - contact us within 3 months of purchase. We’ll assess the issue and where appropriate, arrange a replacement or refund.

These timeframes are the windows we ask for to resolve things smoothly. They don’t limit your rights under the Consumer Guarantees Act 1993, which gives you guarantees about product quality that apply for a reasonable time after purchase.

If a product caused an adverse reaction

Stop using the product immediately. Contact us with details of the reaction, when it occurred and how you used the product. We’ll work with you on the right outcome - which may include a refund and where useful, sharing the information with our formulation team.

It is always advisable to patch test on your skin. 

 

W H A T   W E   C A N ' T   R E F U N D

  • Change-of-mind returns, including issues of personal preference (scent, texture, or feel).
  • Products that have been misused, or used contrary to the directions on the label.
  • Products purchased more than 3 months ago, except where covered by the Consumer Guarantees Act.
  • Products purchased from a retailer or another website - please contact them directly.
  • International orders, except where the product was faulty when it arrived.

 

R E F U N D   T I M I N G

Once we’ve approved a refund, it will be processed back to your original payment method. Most refunds appear within 5–10 business days depending on your bank.

 

A   N O T E   O N   C A R E

If you have a concern that isn’t quite covered above, please get in touch anyway. Most situations are best handled in a conversation and our Customer Care team will work with you fairly and individually.

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For more about your rights as a consumer, see our Terms of Service.